Support

How can we help?

Download Manuals
Returns + Warranty
Shipping + Import Fees

Contact us

CHOMPI tech support / repairs
chompi@chasebliss.com

MIDI support
midi@chasebliss.com

Sales inquiries
sales@chasebliss.com

Artist relations
artists@chasebliss.com

Japan support
japan@chasebliss.com

Need more help?

Join the CHOMPI community on the Chase Bliss Discord! If you need technical support or need to get a repair started, feel free to open a support ticket.

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If you need further support or would like to start a CHOMPI repair, feel free to fill out our support ticket form below and our team will be in touch soon!

 FAQs

  • CHOMPI will be exclusively available in limited quantities through Chase Bliss.

    —

    .com | .eu | .au | .jp

    The chasebliss.eu site serves customers in the EU.

    The chasebliss.au site serves customers in Australia and New Zealand.

    The chasebliss.jp site serves customers in Japan.

    All US and other international customers will continue to use the chasebliss.com site.

    If you are anywhere else in the world, you will use the .com site. If your country isn't listed as an option, please email sales@chasebliss.com for questions.

  • Firmware updates are available for all current CHOMPI models and are managed on CHOMPI’s microSD card. Please visit the Firmware page to download the latest firmware and guides on how to update.

  • CHOMPI has a built-in rechargable battery that can be charged via USB-C.

    Before your CHOMPI will power on, you will first need to connect it to a USB power source and start charging the built-in rechargeable battery. It might be a good idea on the initial charge to keep it plugged in for a couple hours to get a nice full first charge cycle. But feel free to play and charge CHOMPI at the same time ;)

    Generally speaking, CHOMPI's internal battery should be fine to charge with most standard USB power sources that you would normally charge your phone or tablet with. CHOMPI ships with a USB-C (type A to C) charging cable.

    That being said, we recommend using a dedicated USB power brick for optimal performance.

    • Minimum power brick spec for charging while unit is turned off = 5v @ 0.5A

    • Recommended USB Power Brick for full time operation and charging at the same time = 5v @ 2A (or higher)

  • Nope, CHOMPI does not have a built-in speaker. The on-board microphone is very powerful, so there is no speaker present to prevent unintentional feedback. To hear what’s happening, you will need to plug in headphones or an external speaker.

  • Visit the Resources section of our site for the Live Manual Guidebook, downloadable PDF Quick Start Guides and more to help you on your journey.

    And, join our CHOMPI community on the Chase Bliss Discord to get inspired, ask questions, and make friends!